Feedback
Automatically surface and quantify actionable UX problems from unstructured feedback data. Integrates with Intercom, Zendesk, Gong, G2, Productboard and more.
Product managers, tech leads, and support leaders all know the refrain: "Customers keep saying X is broken—but what's actually happening?" Digging through tickets, surveys, call notes, and app-store reviews is slow and subjective. Patterns surface late, and the narrative is too often driven by the loudest voice or highest-paying customer.
Feedback, powered by LogRocket's Galileo AI, ends the guesswork. It automatically clusters and tags every piece of feedback, tracks sentiment, and flags anomalies—and then pairs each insight with the exact session replays that prove it, short-circuiting endless back-and-forth about "can we reproduce this?". No extra tabs, exports, or SQL.
Sources of feedback include customer support conversations (Intercom, Zendesk, etc), CX survey tools (Qualtrics, Jotform, etc), and reviews (Apple App Store, Google Play Store, G2, etc). Feedback closes that last-mile gap by marrying qualitative signals and the quantitative impact with the "why" hidden in LogRocket sessions.
The result:
- Instant clarity. See what the problem is, who it affects, and how often it happens - backed by real user behavior.
- Objective prioritization. Quantitative impact scores replace anecdotal "gut feels."
- Faster fixes. Engineers jump straight to multiple reproducible sessions instead of endless back-and-forth.
Feedback marries qualitative signals with quantitative proof, turning chatter into actionable insight you can ship on.
Supported Integrations
Feedback seamlessly connects with your existing tools to automatically pull in feedback data from multiple sources:
Currently Supported:
- Intercom - Customer conversations and support tickets
- Zendesk - Support tickets and customer interactions
- Gong - Sales calls and customer conversations
- G2 - Customer reviews and ratings
- Productboard - Feature requests and user feedback
Coming Soon:
- Apple App Store - App reviews and ratings
- Bazaarvoice - Customer reviews and ratings
- Canny - Feature requests and user feedback
- Chameleon - In-app user feedback and surveys
- Chorus.ai - Sales calls and customer conversations
- FreshDesk - Support tickets and customer interactions
- Gladly - Customer support conversations
- Google Play Store - App reviews and ratings
- Gorgias - E-commerce customer support
- Hubspot Service Hub - Support tickets and customer communications
- Jotform - Survey responses and form submissions
- Kustomer - Customer support conversations
- Medallia - Customer experience surveys
- NiCE - Customer feedback and surveys
- Qualtrics - Experience management surveys
- RingCentral - Customer conversations and support calls
- Salesforce Service Cloud - Service cases and customer interactions
- ServiceNow - IT service management and customer support
- Survicate - Customer feedback surveys
- TalkDesk - Customer support conversations
- UserVoice - Feature requests and customer feedback
Getting Started
Feedback is now in alpha! Go to "Feedback" in the main nav and click "Request Access".
Looking for Surveys? Find Surveys doc here
Updated about 16 hours ago