Inspect Tool

The Inspect Tool allows you to highlight elements from a session replay, and quickly create metrics and definitions to understand how your users interact with those elements. This allows you to get insights faster, without needing to rely on a technical resource to provide selector information. This feature is available on the Pro plan.

In Session Replay, pause the recording when you see a page with an element you want to learn more about. Click the Inspect button in the timeline at the bottom of the screen

Hover over the screen in the replay until the red box contains an element you are interested in. You can scroll on the page to see additional parts of the view.

For example, if I want to understand how many users clicked the Sign In button, I would click when I see Sign In highlighted like so:

Click on the element to open a popover. The popover displays how many users and sessions clicked on that element, the selector itself, and options to Create a Definition, Create a Chart, or Search for other sessions where users clicked on this element.

Create a Definition

Creating a definition allows you and your colleagues to easily search on an element in the future. For more information about using Definitions, click here.

To create a definition, select Create Definition after clicking on an element. On the next step, choose to create a definition based on how often that element has been clicked (Clicked), or how frequently it has been visible in a session (Element Visible). Element Visible is a non-retroactive filter, so selecting this option will start recording these interactions going forward. You can also edit the selector, if you are comfortable doing so.

Click Save, and continue

Create a Chart

To create a chart, click Create Chart, after clicking on an element. This will open a new tab with a Timeseries chart, filtered to sessions that clicked on the selector.

Limitations

The Inspect tool is currently limited to sessions recorded by the Web SDK, and is unable to inspect elements inside of iframes. For on-premises customers, statistics will not populate.